Find out more about our Harringay carpet cleaning prices and professional help by just calling us today!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Complaints Procedure explains how customers of Carpet Cleaning Harringay can raise concerns about our services and how we will respond. Our aim is to resolve issues quickly, fairly, and professionally, while continuously improving our cleaning services across our local area.
We aim to provide high-quality carpet, upholstery, and related cleaning services. If something goes wrong, we welcome the opportunity to put it right. All complaints are treated seriously and handled with respect, confidentiality, and without discrimination.
We will:
Listen carefully to your concerns, record the details accurately, investigate what has happened, and offer a clear and timely response. Where we have made a mistake, we will explain what went wrong and what we will do to resolve the issue and prevent it happening again.
This procedure applies to complaints relating to:
The quality or outcome of any cleaning service we have provided; The conduct, behaviour, or professionalism of our cleaning technicians or staff; Missed or delayed appointments; Damage to property alleged to have been caused during a visit; Communication or customer service concerns; Health and safety concerns linked to our work or products.
This procedure does not cover general enquiries, booking requests, or requests for quotations, which are handled through our usual customer service channels.
You should raise your complaint as soon as possible after the issue arises, so that we can investigate while the matter is still fresh and easier to review.
You may submit your complaint in writing, providing as much detail as possible. Please include your full name, service address, the date and time of the service, a description of what went wrong, any relevant photographs or evidence, and what outcome you are seeking. Clear information helps us to understand and resolve your issue more quickly.
Where appropriate, we encourage you to raise any immediate concerns directly with the cleaning technician at the time of service. Many issues can be resolved on the spot through re-cleaning, clarification of the work being done, or minor adjustments.
If you are not satisfied with the response or if the problem cannot be resolved during the visit, you may follow the formal complaints process set out below.
Once we receive your complaint, we will follow these steps:
1. Acknowledgement: We will acknowledge receipt of your complaint within a reasonable time period. In our acknowledgement, we may ask for any additional information or clarification needed in order to investigate effectively.
2. Investigation: A member of our management or customer service team will review your complaint. This may include speaking to the cleaning technician involved, reviewing job notes, and considering any photographs or evidence you have provided.
3. Site Visit (if required): In some situations, we may propose a follow-up visit to inspect the work or the area of concern. This helps us to assess the complaint fairly and propose an appropriate solution.
4. Response: After completing our investigation, we will provide you with a clear response setting out our findings. Where your complaint is upheld, we will explain what we will do to put things right.
We aim to resolve most complaints promptly. The time required may vary depending on the complexity of the issue, the availability of staff, and whether a site visit is needed.
We will keep you informed if more time is required to reach a fair and informed outcome. Our priority is to handle your complaint thoroughly and professionally rather than rushing to a conclusion.
Depending on the nature of the complaint and our findings, possible outcomes may include:
Providing additional cleaning or re-cleaning specific areas; Offering a partial or full refund where appropriate; Offering a discount on future services; Providing advice or clarification where a misunderstanding has occurred; Implementing staff training or procedural changes to prevent recurrence.
Any remedy offered will be proportionate to the issue identified and in line with our terms and conditions.
If you are not satisfied with our initial response, you can ask for your complaint to be reviewed at a higher level within Carpet Cleaning Harringay. In your escalation request, please explain why you remain dissatisfied and what outcome you are seeking.
A more senior member of staff will then re-examine the complaint, the investigation steps taken, and the proposed resolution. We will then provide you with a final response explaining our position.
We ask that all customers raising complaints do so courteously and provide honest, accurate information. Abusive or threatening behaviour towards our staff will not be tolerated and may result in us withdrawing services.
Customers are responsible for:
Providing safe access to the property for any follow-up inspection or remedial work; Informing us promptly of any issues, ideally within a short time after the service; Following reasonable guidance on aftercare, drying times, and use of treated areas; Retaining any relevant documentation, such as invoices or booking confirmations.
All complaints are handled in confidence. Information you provide will only be shared with staff who need it in order to investigate and resolve your complaint. We handle all personal data in line with applicable data protection principles and only retain it for as long as necessary to manage your complaint and meet our legal and operational requirements.
We view feedback and complaints as an important part of improving our services. Patterns or repeated issues highlighted by customers are reviewed regularly so that we can update our processes, training, and quality controls. By following this Complaints Procedure, you help us maintain high standards for carpet and upholstery cleaning across our service area.
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